Refund Policy follows a friendly policy to ensure your purchases are free of stress. We are always with you, before and after your purchase. As an additional measure, please read through the following terms & conditions prior to making a purchase. Products that are on sale or discounted, or purchased with a coupon or gift voucher are not eligible for returns, refund, or exchange. Please go through the size chart carefully for on-sale products. There are some items that are Made to order which are not eligible for returns. The return and exchange policy for such product is clearly mentioned on the product page.

What is the Exchange policy on Pink City Trendz?

As a company policy we do not provide refund/return on any product once sold. However, products can be replaced for a bigger or a smaller size (provided the terms and conditions are met).

Customer will be issued a credit note in case the desired size of the product is not in stock. The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail.

When is Exchange not accepted?

  1. Exchange not accepted due to colour difference. 10 % Colour difference might be there due to screen resolution and lights.
  2. Exchange is not accepted if Customer does not like the material or colour of the product order: As we use best quality material in the market and all product details are mentioned in the Product description, we would suggest you to please read all the details before placing the order.
  3. For Size Exchanges, Customer will have to provide an opening video of the product. The product should be unused/unworn & Tag should be intact and request should be raised within 7 days of delivery. If it is found that the piece has been worn/washed or the tag is not intact, PinkcityTrendz reserves the right to refuse the exchange.
  4. If a piece is exchanged once, it cannot be exchanged the second time.
  5. In case the new required size required is not available, Our Standard Returns and Cancellation Policy is applicable.